Aesthetic Heaven

Information you provide directly — when you place an order, message us, or reach out for product guidance, we may collect:

• Name, phone number, and email address
• Shipping address and order details
• Payment confirmation (we never store your full card details — these are handled securely by our payment gateway)
• Any details you share about a skin concern (acne, oiliness, dryness, melasma, hyperpigmentation, dark spots) when asking us for a product recommendation

Information collected automatically — IP address, browser and device type, pages viewed, and cookie data as you browse the site.

• Process and fulfil your orders, including payment and delivery
• Recommend suitable products based on the skin concern you’ve shared
• Respond to your questions and provide customer support
• Screen orders for fraud or risk
• Improve our website and product range
• Send offers or skincare tips, only if you’ve opted in
• Run and measure our advertising campaigns

Our products are formulated to help manage skin concerns. Any skin details you share with us are used only to guide product recommendations — they are not medical advice, diagnosis, or treatment, and are never shared beyond what’s needed to support your order.

We use cookies and similar technologies to run our site and understand how it’s used:

• Essential cookies — needed for cart and checkout to work
• Analytics cookies — Google Analytics, to understand how visitors use our site
• Advertising cookies — Meta (Facebook/Instagram) Pixel and Google Ads, to show relevant ads and measure performance

You can manage cookies through your browser settings, or manage ad personalization directly via Meta or Google.

We do not sell your personal information. We share it only with trusted partners who help us run our business:

• Our website hosting provider
• Payment processors (for secure payment handling)
• Courier/delivery partners (to fulfil your order)
• Meta and Google (for advertising and analytics)

We may also disclose information where required by law or to protect our legal rights.

We keep your order and account information as long as needed to fulfil the purposes in this policy, including order history and support. You can request deletion at any time — see Section 10.

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is 100% secure, so we can’t guarantee absolute security.

You have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any record-keeping we’re legally required to do
• Withdraw consent for marketing communications at any time

To exercise any of these, contact us using the details in Section 10.

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has shared information with us, please contact us so we can remove it.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised date.

Questions about this policy or your information? Reach us at:

• Email: aestheticheavenofficial@gmail.com
• WhatsApp: +92 313 2504525

We currently operate as an online-only store.