Frequently Asked Questions

Order directly on our website, or message us on WhatsApp with the product name and your delivery details — our team will confirm everything before it ships.

We accept Cash on Delivery (COD) across Pakistan, along with bank transfer. Every available option is shown at checkout, and our WhatsApp team can walk you through it too.

Yes. Send us the product(s) you’d like, along with your name, phone number, and address, and we’ll confirm pricing and delivery before your order is dispatched.

Our team confirms every order by call or WhatsApp message before it’s packed and shipped. If you haven’t heard from us within a day, feel free to check in.

Yes, as long as it hasn’t been packed yet. Message us on WhatsApp right away with your order details and we’ll do our best to help.

Yes, we deliver nationwide — major cities and remote areas alike. Message us your city on WhatsApp if you’d like to confirm delivery to your specific area.

Around 3–5 working days for major cities, and up to 7 working days for more remote areas, once your order is confirmed.

Delivery charges depend on your city and order size, and are always shown clearly at checkout before you confirm — no surprises.

Yes. Once your order is on its way, we’ll send your tracking details over WhatsApp or email.

Our rider will usually try to reach you before arriving. If you miss it, just message us on WhatsApp and we’ll arrange a convenient re-delivery.

Our formulas are built to actively target specific skin concerns, not just cleanse or moisturize, using ingredients chosen for how they perform on skin alongside gentle, comfort-focused agents.

We formulate with sensitive skin in mind, but every skin reacts differently to active ingredients. We always recommend a simple patch test 24 hours before your first full use.

Some active skincare ingredients aren’t recommended during pregnancy or breastfeeding. Please check your product’s ingredient list and speak with your doctor before starting anything new — or message us and we’ll help you find out.

Every product page lists its complete ingredients. Can’t find what you’re looking for? Message us on WhatsApp or email and we’ll send it straight over.

Tell us your main concern — acne, pigmentation, dryness, and so on — over WhatsApp or email, and we’ll point you to the right product from our range.

Yes, always — even if you’ve used similar products before. Apply a small amount to your inner arm or behind your ear, wait 24 hours, and only proceed if there’s no redness, itching, or irritation.

It depends on the product and your skin, but most medicated skincare needs consistent use over several weeks before real change shows. Skipping days can slow things down.

Some active ingredients don’t mix well together. If you’re using prescription treatment or other medicated products, check with your dermatologist before combining them with ours.

Somewhere cool and dry, away from direct sunlight, and tightly closed after use. Heat and air exposure can affect how well actives work over time.

Absolutely — skin concerns like acne, pigmentation, and dryness aren’t gender-specific, and neither are our formulas.

We accept returns within 7 days of delivery, as long as the product is unused, unopened, and in its original packaging.

Message us within 24 hours of delivery with a photo of the product and your order number, and we’ll sort out a replacement or refund.

Once approved, refunds are typically processed within 5–7 working days.

Since these are skin-contact medicated products, we can only accept change-of-mind returns if the item is still sealed and unopened.

WhatsApp is usually fastest — +92 313 2504525 — or email us at aestheticheavenofficial@gmail.com. We’re happy to help with orders, product questions, or anything else.

Not at the moment — we’re an online-only brand for now. Orders, questions, and support are all handled through our website, WhatsApp, and email.

Our team checks messages throughout the day, every day — WhatsApp usually gets you the fastest reply.

Just message us! We’ll get back to you with a real, specific answer — not a runaround.