Aesthetic Heaven

Orders are typically processed and handed to our courier within 1–2 business days of confirmation. Orders placed on weekends, public holidays, or during high-demand sales may take slightly longer to leave our facility.

Adjust this timeline if your actual dispatch window is different — this is a placeholder based on standard practice.

We deliver nationwide across Pakistan for a flat shipping charge of Rs. 300, regardless of order size. Estimated delivery time:

• Major cities (Lahore, Karachi, Islamabad, Rawalpindi, etc.): 2–4 business days
• Other cities/areas: 3–6 business days

You’ll receive a confirmation with your tracking details via WhatsApp, SMS, or call once your order is dispatched.

We currently offer international shipping only on select bundles and deals. If you’re ordering from outside Pakistan:

• Message us on WhatsApp or email before placing your order
• Share the bundle/deal you’re interested in and your delivery country
• We’ll confirm the shipping cost and estimated delivery time for your destination before you pay

Any customs duties, taxes, or import charges applied by your country are the customer’s responsibility and are not included in the shipping cost we quote.

We accept Cash on Delivery (COD) as well as online/bank payment methods shown at checkout. International orders are prepaid, as COD isn’t available outside Pakistan.

Confirm this matches your actual payment setup — edit if COD isn’t offered, or if it’s limited to certain areas.

Once your order ships, we’ll send you tracking details via WhatsApp or SMS so you can follow its progress with our courier partner. If you haven’t received an update within the expected delivery window, message us and we’ll check the status for you.

While we work with trusted courier partners, delays can occasionally happen due to weather, high delivery volume, remote locations, or courier-side issues beyond our control. If your order is significantly delayed or appears lost in transit, contact us and we’ll investigate with the courier and arrange a resolution — a reshipment or refund, depending on the situation.

Please inspect your order as soon as it arrives. If a product is damaged, leaking, or incorrect:

• Contact us within 24–48 hours of delivery
• Share clear photos/video of the product and its packaging
• We’ll arrange a replacement or refund once verified

This is the same window referenced in our Terms & Conditions and Returns policy, so the two stay consistent.

Every order is securely sealed and cushioned before dispatch to protect your products — especially bottles, pumps, and jars — from leaks or damage in transit.

We may update this Shipping Policy from time to time to reflect changes in our delivery partners, rates, or coverage areas. The latest version will always be posted here with a revised date.

Questions about your delivery, or want to arrange an international order?

• Email: aestheticheavenofficial@gmail.com
• WhatsApp: +92 313 2504525

We currently operate as an online-only store.